Dylan's Raw Bar & Grille

My husband and I went to Dylan's for dinner on 10/17/09. After receiving sub-standard customer service right as we entered the door, we left. Here are the reasons for our prompt exit. When we entered, the bar seats were about 75% full and most 4 tops had only 2 people sitting at them. There were at least 3 empty 4 tops in plain view, and perhaps others were also empty that we could not see. The very young and slightly rude hostess reported to us that there would be a 1/2 hour wait to be seated. Considering we were seeing quite a few empty four tops we did ask why there would be a wait. The hostess stated that she had to seat more than 2 people at the tables that were empty. We literally pointed out how many 4 tops had 2 people sitting at them (I literally pointed, which is rude, however this seemed ridiculous) and her response was "well, it's dinner time and I can't use those other tables to seat 2 people". She also said "and you're not the only people waiting...there ARE others in front of you". I turned to look at the bar area one more time, as this is the only area people could be waiting, and there may have been 10 people sitting in chairs. 2 of those 10 had just sat down after we walked in b/c they agreed to wait. This would have been completely appropriate had there been only one table open, however that was certainly not the case. My thought at that moment was that perhaps everyone was a 2 person party and were all waiting to be seated at a 2 top as we were being asked to do. That made no business sense, but it seemed to be the case. I told her we wouldn't be waiting. The manager or owner (unsure), often seen when it was Tom's Oyster Bar, approached his staff and must have inquired as to why we were leaving. I soon heard him say loudly, "no, no, no, no, no", however we were so disappointed at that point that we decided to take our business elsewhere. I find it surprising that any restaurant in this economy (or otherwise) will allow tables to sit empty when it would be much better business to seat people and make money. In additiont to that, hiring people with common sense, good customer service skills, as well as organizational skills, would be a good decision for Dylans. The hostess had none of these qualities. We will not go back and we live 3 streets away.
N. Ouellette-Richardville